FAQ

My parcel has tracking information, but when I click on the UPS link, there is no information.

This means your parcel is underway from origin (for example China) to Europe. UPS will only show tracking information on their own website after your parcel has arrived at their distribution center in Europe. In the meantime ViaTrack is already able to track your parcel from origin (for example China). This information is real-time.

The status of my parcel says "In Control", what can I do?

ViaTrack is not responsible for your parcel but only provides the tracking information. Contact your seller or logistics service provider for more information.

My parcel has not arrived, what can I do?

ViaTrack is not responsible for your parcel but only provides the tracking information. Contact your seller or logistics service provider for more information.